This policy explains how free trials, cancelling and refunds work for Restu Menu plans. It is part of our Terms of Service.
Free trial
New restaurants get a 30-day free trial of all features. No card is needed and nothing is charged during or after the trial. When the trial ends, you can choose a paid plan or keep using the Free plan.
Paying for a plan
Paid plans are billed monthly or yearly in advance, in Saudi riyals. Payments are handled by our payment provider, Paddle, which acts as the merchant of record and issues your receipts and tax invoices.
Cancelling
You can cancel anytime from Settings → Billing in your dashboard. You keep your paid features until the end of the period you already paid for, and then your restaurant moves to the Free plan. Your menu, orders and guest list stay in your account.
Refunds
- First payment: if you are not happy, ask within 14 days of your first payment for a plan and we will refund it in full.
- Yearly plans: if you cancel a yearly plan after those 14 days, we do not refund the remaining months, but you keep your features until the year ends.
- Mistakes and double charges: if you were charged by mistake, we refund the wrong charge in full.
- Where the law requires: we always give refunds that Saudi law or consumer law in your country requires.
Refunds go back to the original payment method, usually within 5–10 business days, depending on your bank.
How to ask
Email hello@restumenu.com from your account email with your restaurant name and the date of the payment. We reply within 3 business days.
Changes to prices
If we change the price of your plan, we tell you at least 30 days before your next payment. You can cancel before the new price applies.
Contact
Questions about billing: hello@restumenu.com.