Frequently asked questions
Quick answers about the menu, orders, pricing and your data.
Getting started
What is Restu Menu?
A digital menu for restaurants and cafés in Arabic and English. Guests scan a QR code to see your menu, and on paid plans they can order from the table or for pickup.
How long does setup take?
Most restaurants are ready in about 15 minutes. Start from a sample menu, change the items and prices, and print your QR code.
Do my guests need to download an app?
No. Guests scan the QR code and the menu opens in their phone's browser.
What do I need to get started?
Just a phone, tablet or laptop with internet. No new hardware.
Is there a free plan?
Yes. One bilingual menu with up to 30 items and QR codes, free forever, with a small "Powered by Restu Menu" badge.
Menu
Which languages does the menu support?
Arabic and English today, and guests switch with one tap. More languages like Urdu, Hindi and French are coming soon.
Can I change prices and items anytime?
Yes. Changes appear on your menu right away, and your printed QR code stays the same.
Can I add photos of my dishes?
Yes, on every plan. Photos are resized automatically so the menu stays fast.
What if an item runs out?
Tap the sold-out switch and guests see it as sold out straight away.
Can you add my existing menu for me?
Yes. Our done-for-you setup is SAR 199 one-time. Automatic import from a photo or PDF is coming soon.
Orders
How do guests order?
On Pro and Business plans, guests scan the table QR or open your pickup link, add items to the cart and send the order. It appears on your live order screen.
Do guests pay online?
Not yet. Guests pay at the counter or table as usual. Online payment is coming soon.
How do I know a new order has arrived?
The live order screen shows it instantly with a sound, and the owner gets an email. Guests can also send the order to your WhatsApp.
Do you take a commission on orders?
No. You pay only your monthly plan, never a percentage of your sales.
Does it work with my POS?
Yes, alongside it. There is no integration to set up: your staff enter orders into the POS as usual.
Pricing & billing
Do prices include VAT?
No. Plan prices exclude 15% VAT, which is added to your invoice.
Can I cancel anytime?
Yes. There are no contracts. Your account moves to the Free plan at the end of the period you paid for.
How do I pay for my plan?
By bank transfer today. Online payment by card, mada and Apple Pay is coming soon.
Can I upgrade or downgrade?
Yes, any time. Message us and we change your plan. Yearly plans give you 2 months free.
Privacy & data
Who owns my menu and data?
You do. Ask us anytime and we'll export or delete your data.
Where is my data stored?
On secure servers in Frankfurt, Germany, with encrypted connections.
What do you collect from my guests?
Only what an order needs: a name and, for pickup, a phone number. We never sell guest data.
Do you hide bad reviews?
No. Every guest, whatever their rating, is invited to review you on Google. Unhappy guests can also message you privately, so you can fix things fast.